At SYNOVARIS, we are committed to your satisfaction. This Return Policy explains how refunds, exchanges, and return requests are handled for purchases made through synovaris.quest.
To qualify for a refund, the following conditions must be met:
Return requests must be submitted within 30 calendar days from the date of delivery. After this period, we may be unable to process a refund or exchange.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 5–7 business days.
1. Contact our customer support team at [email protected] with your order number and reason for return.
2. Wait for return authorization and shipping instructions from our team.
3. Ship the item securely using a trackable shipping service. Return shipping costs may apply unless the item is defective or incorrect.
Approved refunds will be issued to your original method of payment. Please allow 7–10 business days for the refund to appear, depending on your financial institution.
Shipping charges are non-refundable unless the return is due to an error on our part or a verified product defect.
Our team is here to assist you with any return-related questions. Please reach out and we will respond promptly.